Anybody know someone working at Nokia (Thailand)? We have experienced their useless customer service with new phone we just bought on Monday.

Basically, this is what already happened...

Monday 6 pm - bought it from the shop (Jaymart, Siam Paragon)

Tuesday 1 pm - it broke

Took it to Nokia Care center at Central Pinklao

Wednesday 3 pm - Collect the phone, the problem is still not fixed (why did they told me that it's done???)

Was told to wait for one more hour

4 pm - Collect the phone (again). This time it worked.

6 pm - at home and then it broke again with the same problem

7 pm - call Nokia Customer Care Line, was told to take it back to Central Pinklao

So today, we will have to go to the Customer Care Center again, and wth a bit of luck might get it tomorrow (2 more trip to go there). If not lucky I don't know how long we have to wait.The problem is not just the fact that we spent 17,000 for the phone, more important is time (we already spend 2 afternoon - more than 12 hours - dealing with it.

We are very frustrated with the fact that nobody can take immediate action of this problem. No one take ownership of this problem either. We are basically been passing on to different people.

The phone is brandnew. There is obviously serious problem with it, why don't they just change it for us. We dont' want it anymore.

We want to talk to people who can do something better these people we have dealt with. If you know someone who work there and be able to let us speak to head of customer service department at Nokia directly please pm me, we will be much appreciated. We are sick with talking to operator who cannot do anything.

I tried Jay Mart, was informed that they cannot do anything because it is not the shop policy. If we want them to replace it we have to buy their insurance - another 300 baht, which we didn't because we didn't expect this. The phone worked when we bought it, it just when we use it more it just stop to response.

Taking of common customer service, we should not have to pay anything to get that kind of service. My boyfriend has never have to deal with something like this before as in England if there is a problem with a product - there is no hesitation to change to a new one at all

We has alrady talked to the highest people we can talk to last night at nokia customer care line, he also gave the same answer. I doubt if he is a high rank employee as it was 8 pm.

Well when I ask to talk to the manager last night, I was passed to talk to one. After I got the unsatisfied answer, I ask where his office is as I would prefer to talk to him in person like you said, surprisingly he said he cannot tell me ???? What can I say...I know it is 8 pm, I don't think he is the person who has authority to do anything. So I am about to do what he suggested - took it back to the Nokia Care center (again) and have to see what they're gonna say.

If you know the member who you mentioned, can you please let me know who he is, or at least pm him to read my jounal. People who we are dealling with are just low rank, they are programme to just give an answer that we have to wait. What if this they got it's fixed and then the next day it's broken again...

We should not have to deal with this. You buy a brandnew phone that cost quite a lot of money, you want to be able to use it for a longer time than this.

"People who we are dealling with are just low rank, they are programme to just give an answer that we have to wait."

The joys of dealing with employees in Asia. Drives me crazy. Also given no power to make any decision if the situation doesn't fit within the range of previously identified potential problems.

Remember there are always expections made to policy. Try asking the store if they have ever made an exception. If they say yes, then tell them you want one too. If they say no, well there is a first time for everything and policies were made to be broken.

When in doubt turn the situation around and ask them how they would feel if their new phone did not work and what they would expect from the shop they bought it from then ask them for a refund. Then just stand there for up to 10 minutes without saying a word while you wait for them to reply. Then ask them to refund the money and again just stand there for up to 10 minutes without saying a word while you wait for them to reply.

If you reach this point it might be time for your bf to step in even if he doesn't know thai. I have found sometimes the best way to get some action is to yell at the employees in English so long they don't want to deal with you and pass you to someone higher. Even better if their English is acceptable or worse because they will get nervous. It also doesn't hurt if he is bigger than the employees. Don't worry people from the west don't lose face or if they do it is only temporary and will soon be forgotten.

I don't know about Thailand, but if you bought the phone with a credit card you should be able to dispute the charge. would be good to save your purchase and repair receipts.

Choose one or many of these tactics and one will work.

Good luck.

"I tried Jay Mart, was informed that they cannot do anything because it is not the shop policy. If we want them to replace it we have to buy their insurance - another 300 baht, which we didn't because we didn't expect this. The phone worked when we bought it, it just when we use it more it just stop to response."

You telling me there is no customer rights in Thailand? Broken product should be broken product in any country, meaning 1) shop should just change it to another piece 2) phone has guarantee: should be fixed

You probably got a" Monday piece". Unless you find out when you put the problem to google and find fellow unlucky people, then, it is more serious problem with the model in question.

My suggestion is to call their office during the day, not the care line. Ask to speak to the customer service manager/director. If they do not put u through... u can go to the address below. Good luck!

Nokia

Networks

108 Thai Tower 6th. 7th. 9th 14-16thFloor. Rangnam RoadKhwaeng Thanon Phyathai Khet. Rajthevee

10400 BANGKOK

Thailand

Tel: +66 2 673 8888

Fax: +662 673 8899

Go during the daytime and insist to talk to the store manager. Prior to going to the store, look up the phone number of the store area supervisor. If the manager will not solve your problem, give him the name of his supervisor and tell the manager than you intend to call his supervisor on the spot and that you are not leaving until the problem is solved. If this doesn't work, burst into tears and screaming fits and start hyperventilating. You have to scream loud enough to disrupt the entire office, or the store. This will be great motivation for the manager to give you a new phone and get you out of there. Also, tell them that you are a part time journalist and writing an article comparing telephones. Tell them you try to avoid humiliating people with bad reviews, so you always give them one chance to solve the problem before publishing their name. "And how do you spell you name sir, in English and in Thai..."

Uhh, what next, your fiance is Russian mafia, uhh, get this guys email and have everyone in TF from all over the world email the guy "give Kayle a new phone, dammit to hell, man." One last try you are a female football hooligan and your crew is waiting outside for you....